Appeals And Complaints Procedure

Lodge an Appeal or Complaint

However, we understand that there may be occasions where you feel dissatisfied or wish to appeal a decision. We value your feedback and are committed to addressing any concerns promptly and fairly. This Appeals and Complaints Procedure outlines the steps you can take if you wish to appeal a decision or lodge a complaint.

What happens next?

Investigation and Resolution.


Escalation and our decision.


Communication of Decision

Provide Necessary Information