Lodge an Appeal or Complaint
However, we understand that there may be occasions where you feel dissatisfied or wish to appeal a decision. We value your feedback and are committed to addressing any concerns promptly and fairly. This Appeals and Complaints Procedure outlines the steps you can take if you wish to appeal a decision or lodge a complaint.
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1
Investigation and Resolution
We will investigate the issue raised and work towards resolving it in a fair and timely manner.
2
Escalation and Our Decision
If the issue cannot be resolved immediately, we will escalate it to a higher authority for a final decision.
3
Communication of Decision
We will inform you of our decision and the steps that will follow.