Refund Policy
PDCA International Ltd is committed to providing quality services to our customers. However, we understand that there may be circumstances where a refund is required. This Refund Policy outlines the terms and conditions for refunds related to transactions made through the SSLCOMMERZ Payment Gateway.
1. Eligibility for Refund
- The service requested is not delivered within the promised timeframe due to unforeseen circumstances.
- Duplicate payment made due to a technical error.
- The service cannot be provided due to technical limitations from our side.
2. Refund Request Process
To request a refund, customers must contact our support team within 7 to 10 working days from the transaction date with the following details:
- Full Name
- Transaction ID
- Payment Receipt
- Reason for the refund request
Requests can be sent via email to support@pdca-intl.com.
3. Refund Approval
Once a refund request is received, our team will review the request and notify the customer of the approval or rejection status within 5 working days.
4. Refund Method
Approved refunds will be processed back to the original payment method used during the transaction. Please allow 7 to 10 working days for the amount to be credited to your account, depending on your bank's processing time.
5. Non-Refundable Cases
- Services already delivered as per the agreement.
- Customer dissatisfaction without proper justification.
- Failure to request a refund within the stipulated time.
6. Contact Us
For any questions or further clarification on our Refund Policy, please contact us at support@pdca-intl.com or call us at +88 01711481269.
By making a payment through our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.
