PDCA International Ltd is committed to providing quality services to our customers. However, we understand that there may be circumstances where a refund is required. This Refund Policy outlines the terms and conditions for refunds related to transactions made through the SSLCOMMERZ Payment Gateway.

1. Eligibility for Refund

1. The service requested is not delivered within the promised timeframe due to unforeseen circumstances.
2. Duplicate payment made due to a technical error.
3. The service cannot be provided due to technical limitations from our side.
4. 
   

2. Refund Request Process

To request a refund, customers must contact our support team within 7 to 10 working days from the transaction date with the following details:

1. Full Name
2. Transaction ID
3. Payment Receipt
4. Reason for the refund request

Requests can be sent via email to support@pdca-intl.com.

3. Refund Approval

Once a refund request is received, our team will review the request and notify the customer of the approval or rejection status within 5 working days.

4. Refund Method

Approved refunds will be processed back to the original payment method used during the transaction. Please allow 7 to 10 working days for the amount to be credited to your account, depending on your bank's processing time.

5. Non-Refundable Cases

1. Services already delivered as per the agreement.
2. Customer dissatisfaction without proper justification.
3. Failure to request a refund within the stipulated time.
4. 
   

6. Contact Us

For any questions or further clarification on our Refund Policy, please contact us at support@pdca-intl.com or call us at +88 01711481269.

By making a payment through our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.